General Terms & Conditions
1. Return & Refund Policy
- Refund is permitted only in cases of manufacturing defects.
- Goods once sold can be exchanged within 7 days. Items being shipped must be done so within the exchange
- All items must be unused and must be in the original packaging.
- The charges for return shipping will be borne by the customer. Goods pick-up service can be arranged for
AED 25 in Dubai & AED 40 in other Emirates. Alternatively, the customer can arrange for their own shipping
or drop the items at the store.
- In case of manufacturing defects, goods pick-up service can be arranged without any charge for UAE
customers and reimbursements upto AED 50 will be made for international customers.
2. Delivery Policy
- Items will be shipped within 7 working days.
- Orders in the UAE will take upto 3 working days. In case the items are not received in the first attempt,
additional shipping charges will be levied for every attempt thereafter.
- International orders will be shipped by Standard Service and can take 7 - 25 days depending on the
destination country. Import and customs charges at the destination country, if any, will be borne by the
- Items can be picked up from the store as well without any charge.